Creating a Professional Image For Your Home-Based BusinessBy: Elena Fawkner
Like it or not, there is still a segment of the population who will erroneously conclude that you and your business are less than professional and competent just because you run your business out of your home.
Dumb? Obviously. Narrow-minded? Yes. Wrong? Absolutely. Unfair? No question. Want their business? Well ... yes. OK, then you're going to have to play the game and beat them at it. Here's how to do it. It's a little sneaky, but hey, all's fair in love and home-based business.
The name of the game is creating the right image ... employing a few harmless fictions, in other words. First off, incorporate or register a fictitious business name. Nothing screams "professional!" to Potential Client as an honest-to-goodness corporate or business name on your letterhead and business cards. Never mind that anyone can spend ten bucks and register a DBA, it at least *looks* professional, and that's what counts.
The next problem you have with Potential Client is that you don't want your home address to give you away.
What do you think looks more professional in Potential Client's eyes: 123 Cherryblossom Way, Apt. 103, Suburbia or 123 Major Blvd, Level 37, Big City?
The answer is a serviced office. These don't have to cost a lot of money if you use them pretty much as a post office but they CAN give your business all the big-city prestige your potential client is looking for. You can also use a post office box for this purpose but many a Potential Client will be on to you in a flash. They didn't just fall off the turnip truck, you know. (Right.)
An additional advantage is that you can use your serviced office to meet with Potential Client. After all, the last thing you want is to have him coming to your real office. Heaven forbid! Most serviced offices will make meeting rooms available
for a flat fee.
This is probably the trickiest part of all. How do you know it's safe to answer the phone in your home office even though the sounds of your young children playing just outside your office door will be heard by the caller? You simply don't.
There is a simple way of dealing with this. Only give your home office number to existing clients. They already know you are professional and competent and should therefore have no issue with the fact that you work from home.
For anyone else, give out the number of an answering service that will answer the call in your business name and can tell callers that you're in a meeting with another client and take a message. Your serviced office will offer this service as well. You can then return the call at a time when you know tell-tale background noise won't give you away.
In fact, a trick some people who work from home use when returning calls is to run a tape of office background noise. This both gives the impression you are working in a large office AND it masks any slight tell-tale household noises that may, despite your best efforts, give you away.
Once Potential Client becomes an actual client and you've proved to his satisfaction that you are professional and competent, you can tell him that you've decided to start working out of your home to reduce unnecessary overheads and give him your direct phone number.
No matter how enlightened your client-base is as a general rule, it is imperative that the telephone be answered in a businesslike manner. I don't care how sympathetic, supportive and admiring your clients are of your decision to balance your work and family commitments by running a successful business from home, there is nothing cute about a five year old answering your business line. It's unprofessional, not to mention downright annoying.
So have a separate phone line for your business and lay down the law to your household that no-one, no-one, is to answer it but you (unless, of course, you're employing your teenage children in your business in which case they should be instructed on how to answer the telephone in a professional manner). If you're away from your office, divert your calls to your answering service.
Something else to think about is the image of your email address. Which is Potential Client to consider more corporate/professional: email@example.com or firstname.lastname@example.org?
It's worth spending $35 a year on your own domain name just for the professional email address, even if you never intend to create a website. Mind you if you're going to have your own domain why NOT create your own website? But that's another article ...
Stationery and Promotional Materials
It goes without saying that your stationery, business cards and other promotional materials should reflect a professional image. If you have incorporated your business or registered a fictitious business name as recommended earlier, this is a good start. A company or business name on letterhead and business cards can't fail to convey a professional image provided they are professionally printed on quality stationery stock.
There's no point having quality stationery if you're going to use a cheap and cheerful inkjet printer for your correspondence. Invest in a medium quality laser printer instead. They don't cost a lot of money these days and you can get a unit that triples as a fax machine and photocopier for only a few hundred dollars.
So, what do you think? You may be thinking "I wonder whether it's really worth the effort to try and please just a small number of potential clients". Is it worth it? Well, look at it this way. Are these suggestions really anything more than basic, common sense, professional business practices? Regardless of what your potential and existing clients may think about the concept of businesses run out of their owners' homes, first impressions do count.
© 2001 Elena Fawkner
The author assumes full responsibility for the contents of this article and retains all of its property rights. MarcommWise publishes it here with the permission of the author. MarcomWise assumes no responsibility for the article's contents.