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Who Are You Marketing To On the Internet?

By: Susan Dunn

Susan Dunn, The EQ Coach, coaches individuals and executives in emotional intelligence, and offers workshops, presentations, trainings, Internet courses and ebooks.  She is a regular presenter for the Royal Caribbean and Costa cruiselines.  Visit her on the web at www.susandunn.cc and mailto:sdunn@susandunn.cc for FREE ezine.

“Dear Friend,

My name is JANG DOO-HWAN, The brother of Mr. Chun DOO-HWAN, former President of South Korea who seized power ..."
Have you been on the Internet for a while? Likely three years ago you might been a bit excited to see “president of South Korea” for the subject line.” You opened it eagerly and read every word, unable to believe your good fortune.  Then you forwarded it to your brother-in-law to check it
out.

Likely two years ago you would still open them, but would skim quickly to see if it wasn’t what you thought it was.  Ah well, the “something for nothing” appeal dies hard and the countries keep changing.

Likely today you recognize those things from a mile away, deleting them without taking a look.

Which is fine, but did you ever ask yourself this? They wouldn’t still be appearing if they weren’t working, so who in the world is answering them? Somebody out there is – and that’s who you’re marketing to on the Internet. The hundreds of thousands who are entering for the first time every day!

Every day there might be many new people who want to buy your product or services who weren’t there yesterday.

It’s a marketing challenge if you have a campaign that hasn’t worked, or a product or service that “hasn’t taken off yet,” to figure out whether more time and new people would make a difference.

But this you can count on: Every day someone toddles onto your website who’s never heard of PayPal, who doesn’t know to scroll down or how to reset the text size for their browser, who’s afraid to put their credit card on the Internet, and who wonders why that print is blue.

We can also count on the fact that every day there will be more non-US individuals surfing the web. Keep this in mind as you write copy, talk about holidays, and make references to statistics. We are used to saying “the divorce rate is 50%.” We mean “in the US,” and it’s generally understood to mean “in the US,” but those days are disappearing fast.

Thanksgiving Day in Canada is October 13th [editor's note: Like Columbus Day in the U.S., it's the second Monday in October, not always the 13th]. Labor Day in Mexico is May 1.  New Year's in China is lunar – late-January to mid-February.

As you forge ahead with your own knowledge of the Internet, remember your audience is at all stages, and while we are hunkering down for winter in the US, it’s spring in New Zealand, and that teleclass you schedule at 8 pm CST, US, won’t be attended by a lot of folks in the UK because it’s the middle of the night over there.

So, whether you’re anticipating Thanksgiving Day or Eid al Fitr, or both, qué le vaya bien. That diacritical mark is under “insert” and then “symbols” on your menu (top of your screen), and click here for a translation: dictionaries.travlang.com/SpanishEnglish. That means place your cursor on the blue print until you see a hand and then ...)

© copyright, Susan Dunn, 2003

Other Articles by Susan Dunn

The author assumes full responsibility for the contents of this article and retains all of its property rights. MarcommWise publishes it here with the permission of the author. MarcomWise assumes no responsibility for the article's contents.

 

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